Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Shipping fees are non-refundable.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as processing time may vary.
- Contact your bank for further information.
If you’ve done all of this and still haven’t received your refund, please contact us at support@zenovahub.shop.
Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange, please contact support@zenovahub.shop with your order details and clear images of the issue.
Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 48 hours of delivery.
- Provide clear photos or videos of the issue.
- We will arrange a replacement or refund at no extra cost.
Cancellations
- Orders can be canceled within 12 hours of placing the order.
- Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out:
📧 support@zenovahub.shop
🌐 www.zenovahub.shop
